Return & Refund Policy

Shipping Info
I)    Fotokem offers FREE Pos Laju registered mail shipping to West Malaysia , Sabah and Sarawak unless stated.

II)   Items in the box will be tested to ensure your equipment works before we ship to you unless the box is sealed.

III)  We will ship out your item within 2 business days excluding Saturday, Sunday and Public Holidays of receiving cleared payment.

IV)  We will ship your item via Pos Laju registered mail, which generally takes between 1-5 days after the item has been handed to the service point.

V)   A tracking number will be provided to you once your item is shipped. You can track the status of your item atPOSLAJU.

VI)  The estimated delivery time is subjected to change according to the weather condition, customs or security issue. Please contact us if you do not receive your item, we will investigate the whereabout of your item, and will provide a feedback within 48 hours.
 
Return & Warranty Info
I)   One year MANUFACTURER warranty is offered for this item purchased from Fotokem.

II)  If you receive a damaged or defective product, please e-mail us your order detail, product condition along with proof of purchase within 7 business days of delivery to obtain an authorisation for returns.

III)  Unauthorised returns may be refused or disregarded by Fotokem. Any complaints forward to us after the 7 days period will no longer be accepted.

IV)  Return shipping charges will be responsible by the buyer.
 
V)   Damaged or defective product must be returned with the original packaging and accessories in a securely packed and wrapped package.

VI)  After receiving the returned product, we will examine and test the defective product in accordance to your complaint. If the defect you described is found valid by the manufacturer, we will seek approval from the manufacturer and deliver you a replacement.

VII)  Return with other reasons than damage defective product is NOT accepted on all items.

VIII)  If you have any special request, please email us online@fotokem.com.my before buying.

XI)   All products purchased from Fotokem comes with ORIGINAL MANUFACTURER WARRANTY. We do not sell any overseas stocks or grey market stocks.

 

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